Refund policy

Return & Refund Policy

Last updated: September 2026

At FlyBee, we want you to have a smooth and satisfying shopping experience. If you have an issue with your order, we're here to help.

1. Return Eligibility

Products may be eligible for a return if they are:

Damaged or defective when received
Incorrect or different from the product ordered
Eligible for return according to the product's specific return conditions

The product should generally be unused and in its original condition and packaging, unless the issue itself prevents this.

Some products may have different return conditions or may not be eligible for return because of their nature.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

Your order number
Your name and contact details
A description of the issue
Clear photographs or video showing the product and the issue

This information helps us review your request efficiently.

3. How to Request a Return

To request a return, contact us at:

support@flybee.store

Please include your order number and the reason for your return request.

Do not send a product back before contacting us and receiving return instructions.

4. Return Review

Once we receive your request and any required information, we will review the issue and determine whether the order qualifies for a return, replacement, or refund according to our policy and applicable requirements.

5. Refunds

If your refund is approved, the applicable refund will be processed through the appropriate payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Replacement

Where appropriate and subject to product availability, FlyBee may offer a replacement instead of a refund.

The available resolution will depend on the nature of the issue and the product purchased.

7. Products That May Not Be Eligible for Return

Certain products may not be eligible for return, including products that are:

Used or damaged after delivery due to customer handling
Missing original components or packaging where required
Customized or made specifically for the customer
Subject to hygiene or safety restrictions
Otherwise identified as non-returnable on the product page

Product-specific return conditions will take priority where clearly stated before purchase.

8. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return and the product involved.

For products that arrive damaged, defective, or incorrect, please contact us before arranging a return so we can provide the appropriate instructions.